deals FAQ

Discount code will expire 30 days after this email was received. Cannot be combined with other offers.
All items purchased on Sale are FINAL SALE, no returns or exchanges apply. No additional codes, promotions or Frequent Flyer rewards can be used with SALE items. Discount cannot be honored retroactively.

Returns

Please see our return and exchange policy here.
You can return online purchases in store as long as it is within 30 days of the original purchase date! Items must be unused and in original condition with original tags attached. All you will need is the order number or the name/email of the person who purchased the order.
When you return an item, you lose the associated ALOHA Miles that you originally earned by buying the item. If you return an item that you purchased using rewards credit, you will get the reward Miles that you used to make that purchase back in your account. Please reach out to ALOHA@aloha-collection.com if you have any questions or concerns!

Our Products

ALOHA Collection pouches are perfect to stow damp swimsuits, active wear post workout, accident-prone toiletries when traveling, make-up, and are most commonly used as a fun clutch!  Our favorite use is for suitcase organization.
Our fabric was specially developed to be as soft as it is functional. It is lightweight, waterproof, and infused with love from our 'Ohana.
SPLASH-PROOF is the next best thing to waterproof!  Your belongings will be protected from a light splash, light rain, a cocktail spillage, but please do not submerge your ALOHA Collection pouch with belongings inside.
No. The technical fabric is waterproof, however the zipper and seams are not watertight.
Hand wash, Hang dry.

ALOHA COLLECTION was born out of a love for travel, adventure, and the ocean. We value friendship and community and consider our customers to be an extension of our ʻohana. If your product does not hold up after your adventures, we would be happy to help! 🌺

Our quality promise does not include damage that occurs from normal wear and tear and which does not impair the functionality of the product as a splash-proof bag or any items that are over 2 years old.

Order Questions

Orders over $100 ship free within the USA (Hawaii, Alaska and the Mainland) Please allow 3-10 business days for delivery.

Orders under $100 ship at $6. Please allow 3-10 business days for delivery.

International shipping is $35. Please allow 10-20 business days for delivery.

Please note, orders received after 12pm will be processed the following day.

We are unable to change or cancel an order once it has been placed. Please review your order information before placing your order. We are so sorry for any inconvenience this may cause!
Unfortunately, we are unable to apply discounts after an order has been placed.

Frequent Flyer Program

The Frequent Flyer program is ALOHA Collection’s rewards program where you can earn points, what we call ALOHA Miles, to cash in for discounts on your next order!

When you're ready to redeem your ALOHA Miles, you can login and head to your account page where you’ll see your available rewards. Depending on your point balance, you will be able to create a discount code for the following offers:

  • 100 ALOHA Miles = $10.00 USD off

  • 200 ALOHA Miles = $20.00 USD off

  • 400 ALOHA Miles = $40.00 USD off

To apply your Miles, add items to your cart and go to the Checkout page. At the Checkout page, you'll be able to paste the discount code that was created in the discount code box on the right side of the screen. ALOHA Miles can not be used with other discounts or promotions.

No, you may not apply a discount code in addition to redeeming your ALOHA Miles.

When you join the Frequent Flyer program, you'll earn ALOHA Miles when you purchase eligible ALOHA Collection products! The amount of Miles you earn is based on your membership tier:

  1. Premier members earn 1 ALOHA Mile for every $1.00 USD spent.

  2. Business Class members earn 1.5 ALOHA Miles for every $1.00 USD spent.

  3. First Class members earn 2 ALOHA Miles for every $1.00 USD spent.

You can also earn ALOHA Miles by following us on Instagram and Facebook, leaving reviews for our products, and referring friends with a Buddy Pass!

ALOHA Miles expire after 12 months of inactivity. Inactivity refers to customers who have not earned or redeemed any Miles within the 12 month time frame. We will do our best to remind you if your points are about to expire, but it is your responsibility to monitor your account and your ALOHA Miles status. Your VIP tier is determined by the amount you spend on eligible products within a rolling 12-month period.

For example: If your miles expire in February of 2025 but you make a purchase before that date, then your expiration date resets and will now expire 12 months from the date of your last purchase.

You can redeem ALOHA Miles for discounts on future orders! Save up your ALOHA Miles to cash them in for the following discount offers:

  • 100 ALOHA Miles = $10.00 USD off

  • 200 ALOHA Miles = $20.00 USD off

  • 400 ALOHA Miles = $40.00 USD off

ALOHA Miles can not be used with other discounts or promotions.

Yes, you still earned your miles if your order was placed on or after 3/18/2021! The ALOHA Miles earned on an order are automatically recorded to the account associated with the email address used on the order. As long as you create your account with the same email address used on your order, you should see your rewards when you login!

Yes! We offer lots of different opportunities to earn ALOHA Miles! Here are a few different ways you can earn them:

  • Create an account = 50 ALOHA Miles

  • Birthday bonus = 100 ALOHA Miles

  • Write a review = 20 ALOHA Miles (*Up to 40 ALOHA Miles per month or 2 reviews)

  • Follow us on Instagram = 20 ALOHA Miles

  • Follow us on Facebook = 20 ALOHA Miles

  • Refer a friend = 200 ALOHA Miles

ALOHA Miles will be added to your account automatically. Please allow 24-48 hours for the Miles to reflect in your account! If you do not see them in your account after this time, email ALOHA@aloha-collection.com

Yes! You can earn ALOHA Miles for reviewing your ALOHA items! You can earn 20 Miles per review and an additional 5 Miles for including a picture that shows off your ALOHA bag.

You can receive points for up to 4 reviews and 4 pictures per month. Any additional reviews could be posted on our website but points will not be received. Leave a review for your latest purchases HERE!

In order to earn ALOHA Miles for following us on Instagram and Facebook, you will need to re-follow us through the link on our Frequent Flyer page. If you already follow us, all you need to do is click to re-follow through the link in the Ways to Earn grid.

If you've followed these steps and your Miles are still not reflected on your account, please contact us at aloha@aloha-collection.com with your Instagram or Facebook handle. We'll verify your status and make sure your Miles are added to your account.

Any new customer is eligible for the Buddy Pass! Do you have friends who haven’t shopped with us before? Share a Buddy Pass with them! They’ll instantly receive $20 off their first order of $80, and you’ll receive 200 ALOHA Miles (equivalent to $20 in rewards Miles) once they’ve placed their order! 
If you purchase a gift card you will earn ALOHA Miles for the gift card purchase. However, if you place an order using a gift card balance, you will only be awarded Miles for the portion of the order that you pay for out of pocket.
When you return an item, you lose the associated ALOHA Miles that you originally earned by buying the item. If you return an item that you purchased using rewards credit, you will get the reward Miles that you used to make that purchase back in your account. Please reach out to ALOHA@aloha-collection.com if you have any questions or concerns!
No, at this time you may not apply your ALOHA Miles or Buddy Pass to items that are already on sale. We apologize for the inconvenience!
Yes! If you are part of our Frequent Flyer program, you can use your miles on in store purchases! Just make sure to have your account email handy.
Yes! All purchases made at our Flagship stores qualify for miles. Just make sure to have your account email ready at checkout!