RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase you may return it back to ALOHA Collection within 30 days of your original purchase date unless purchased as part of a sale or promotion. All items purchased at a 30% discount or higher are FINAL SALE.

Sharing the ALOHA? Non-sale items purchased during the month of November & December can be returned up to 60 days from the date of purchase.

For all return inquiries email aloha@aloha-collection.com and be sure to include your order number!

Please note the following:

  • We are not currently offering direct exchanges. Customers can return items for a refund and place a new order

  • Items must be unused and in original condition with original tags attached in order to be eligible for a refund

  • Online purchases can be returned by mail or in store at one of our ALOHA Collection Retail Locations

  • Shipping costs are non-refundable. Orders over $100 ship for free within the US

  • Customers are responsible for all return shipping costs

  • Please allow 14-21 business days from the date we receive your returned merchandise for your refund to be processed. It may take an additional 3-5 business days for your bank to issue your refund.

  • Any products not purchased directly through ALOHA Collection cannot be returned or exchanged through ALOHA Collection

  • All Gift Cards are a final sale and cannot be exchanged for cash

  • Any product purchased at a warehouse sale or received free as part of a promotion is ineligible for return

ALOHA Collection reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for the cost of return shipment if the return is refused.

DAMAGES  

  • For all damage inquiries email aloha@aloha-collection.com

  • Please include order number and a photo of your damaged item in your inquiry

CANCELLATIONS

We are unable to change or cancel an order once it has been placed. Please review your order information before placing your order. We are so sorry for any inconvenience this may cause!

DELIVERIES

Please email ALOHA@aloha-collection.com within 60 days of placing your order if there were errors in receiving your shipment.

RETROACTIVE DISCOUNTS

Unfortunately we are unable to make any price changes retroactively.

INTERNATIONAL ORDERS

International orders can take 2-4 weeks to be delivered. The customer is solely responsible for all duties and import taxes